Vivace - Designer Fashions for women size 12-22

Ordering

You may order any of the garments directly from the web site or if you prefer
you can telephone the shop and orders and credit card payments can be taken
over the telephone.

Cancellations

You may cancel your order up to the point of dispatch and you will be refunded
within 14 days. If you cancel the goods after they have been dispatched, we
would request that you return the package to us unopened as soon as
possible.

Delivery

We aim to dispatch your order within 24 hours during the working week
(Monday – Friday). Please allow 7 working days for the goods to arrive. We will
deliver to anywhere in the UK for a flat rate of £4.95/order. We are happy to
deliver to EU countries. Please contact us for postage costs to EU countries
other than the UK.

Returns and Exchanges

If, for any reason, you are not happy with the goods you receive e.g. a
different size is required, you may send them back to us for an exchange or a
refund. They must be returned to us in the original packaging within 7 days of
your receiving them. They must be in the same condition they left our company
i.e. tickets should not have been removed and the garments must be
resaleable. We can only accept items that have not been worn, used or
altered. If you require a refund the cost of the articles will be refunded minus
the postage fee. Please note that we are not responsible for return postage.

When returning goods,we recommend that you retain proof of posting. The
company cannot be held responsible for lost items. Should you have been sent
a faulty item, we will or course reimburse you fully.